Do I need an account to make an order?
Signing up for an account is not here, We use your system or mobile cookies, from which when you add product in cart or in wishlist. It will save for 7 days till you don’t payment.
What payment methods do you accept?
We accept all major credit cards (American Express, Visa and MasterCard) in addition to PayPal.Please note that registration is not required in order to place an order through PayPal .If you don’t have PayPal account you can payment with your Paytm wallet and COD also .
Note:- COD order can be cancel anytime by Shop Havens, So please support digital India and pay digitally.
Note:- COD order can be cancel anytime by Shop Havens, So please support digital India and pay digitally.
What is your return/exchange policy?
Return policy is not available here because we provide 100% genuine product but in case you got any damaged product you can contact our customer care. If problem is genuine, Shop Havens will always help you.What are your shipping costs and delivery times?
Shipping costs are calculated based on the shipping location and the value of your order. Estimated shipping rates will be 10 (Fixed for per order) and delivery 5-8 days,But if you are from Lucknow then the delivery will be done in 4-6 days.
Note:- These estimates do not include order processing times or potential customs delays and that they may be subject to fluctuation throughout the year.
Does Shop Havens ship internationally?
Currently, Shop Havens doesn’t ship worldwide.In the future, we are planning to ship our product to all countries.
What is the status of my order?
Once your order has been processed and packed, you will receive an email receipt confirming your order. Following this, we will provide you with another shipping confirmation email (including tracking information) once the order is handed over to the carrier. You will receive a final confirmation email upon delivery of your order with tracking id, from which you will track you product.
Note:- Order tracking link is present in website footer.
Note:- Order tracking link is present in website footer.
I just placed an order, can I modify or cancel it?
To request a modification or cancellation to your order, please whatsapp us at +916389012477 or email support@shophavens.com as soon as possible. Once an order is submitted, Shop Havens is not responsible for ensuring that it can be modified or cancelled.
Where is my online order being shipped from?
Your order will be processed from seller's store .Which is situated in Lucknow,Delhi,Mumbai,Bhopal….etc places. Shop Havens only places order on your behalf means its a reselling of the product,Currently Shop Havens deals with online.
Can I place an order online?
Shop havens also deals with online payment because in the nature, this method is easier for customer.
How can I determine my size in a garment?
We try to give the best representation of sizing on our website as possible with the size available.Please read product description carefully for size. If you still have questions, you can always email support@shophavens.com or WhatsApp +916389012477 during business hours.
What is the typical response time to a customer inquiry?
Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours. If you wish to chat with a customer representative, please whatsapp +916389012477